Being able to communicate with your cloud website hosting supplier when you have any type of questions or experience any problems is quite important and how fast they will respond and take action is essential, especially if your website is business-oriented, as more downtime often means losing potential customers. The support solutions are usually a way to recognize actual suppliers from resellers. The latter typically respond just to e-mail messages or support tickets and you may need to wait for a day or even more so as to get a response. In case the issue needs a couple of responses, you will end up losing a few days to get a simple problem resolved. When you use an authentic and reputable hosting company, you'll be able to get in touch with the support team at any moment and get an instant response no matter what the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Website Hosting

We provide 24/7 customer, billing and technical support for our cloud website hosting. Even if you are not our client yet and you have questions, we can give you a hand without delay and provide you with the necessary information, to give you the choice to make the best decision when you obtain your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we offer numerous ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several telephone numbers all over the world, so you are able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we supply include 24/7 customer and tech support, therefore no matter what problem you have, you are able to contact us and we will give you a hand in a timely manner. Our guaranteed reply time for each e-mail or support ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual reply time hardly ever exceeds 20 min. In addition, we offer telephone support with multiple local numbers worldwide and a live chat, which means that you can get in touch with us and receive more info about our services even if you don't have an account yet. We're able to help you with any question or a difficulty you may have - payment methods, package specifications, e-mail configuration, hosting account settings, and so on. If you use our services, you won't ever encounter a situation where you should wait for a couple of days to get an issue resolved like you may have to do with lots of other companies.

24/7 Customer Support in VPS

When using our Linux VPS packages, you will not ever need to wait for more than 1 hour in order to receive support for any kind of situation that you may encounter regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open through your billing Control Panel or emails that you send to our technical support crew. We have local telephone numbers in several countries around the globe as well as a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 using the various methods of communication, so whatever your question or issue is, there will always be somebody to assist you right away. If you need help with third-party software, that you cannot deploy or which gives you problems, you'll be able to take advantage of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Hosting

If you get a dedicated server from us, you will be able to contact us anytime using several channels and the max time that you'll have to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical matter, you're able to open a support ticket from the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to learn more about our hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. When you'd like to have help with third-party software that you can't set up or run efficiently, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.