If you have ordered a hosting package and you have certain enquiries related to a concrete function/feature, or in case you have confronted a certain predicament and you need help, you should be able to get in touch with the respective tech support staff. All web hosting companies use a ticketing system no matter if they provide other means of contacting them along with it or not, because of the fact that the most efficient way to resolve a problem most often is to send a ticket. This model of communication renders the responses exchanged by both parties easy to track and permits the tech support staff members to escalate the case if, for example, an administrator needs to intervene. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to have at least 2 different accounts to contact the customer care team and to actually manage the hosting space. Incessantly switching from one account to the other might be a drag, not to mention the fact that it takes a very long period of time for the vast majority of web hosting companies to process ticket requests.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting isn’t separate from the hosting account. It’s included in our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any time with just several clicks of the mouse, without the need to log out of your account. The ticketing system includes a quick-search box, which will help you track down virtually any support ticket that you have posted in the past, if necessary. In addition, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to tackle a particular problem even before you actually send a ticket. The response time is no more than 60 minutes, so you can obtain quick assistance at any specific moment and if our customer support team suggests that you should do something in your hosting account, you can do it immediately without the need to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one objective in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or stumble upon an issue, you can get in touch with our customer care team members straight away without having to go to a totally different admin dashboard. You can search through your files or check a variety of settings in your account while you submit a new ticket or read the answer to an older one. If you’ve got many tickets and you want to track down a specific one, you can take advantage of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in less than 60 minutes irrespective of the nature of your enquiry or problem.