Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we use for our cloud website hosting isn’t separate from the hosting account. It’s included in our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any time with just several clicks of the mouse, without the need to log out of your account. The ticketing system includes a quick-search box, which will help you track down virtually any support ticket that you have posted in the past, if necessary. In addition, you can read knowledge base articles that belong to various problem categories, which you can select, so you can discover how to tackle a particular problem even before you actually send a ticket. The response time is no more than 60 minutes, so you can obtain quick assistance at any specific moment and if our customer support team suggests that you should do something in your hosting account, you can do it immediately without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was created with one objective in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or stumble upon an issue, you can get in touch with our customer care team members straight away without having to go to a totally different admin dashboard. You can search through your files or check a variety of settings in your account while you submit a new ticket or read the answer to an older one. If you’ve got many tickets and you want to track down a specific one, you can take advantage of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in less than 60 minutes irrespective of the nature of your enquiry or problem.