One-Hour Response Guarantee in Cloud Website Hosting
If you are using one of our cloud website hosting and you have a query or run into a certain challenge, you can touch base with us 24-7-365 by opening a technical support ticket or by writing an email and we guarantee that you will receive an answer in less than one hour. In case the issue can be sorted out, we’ll do it before we reply to you, whereas in case there’s something that you need to do on your end, we will give you all the necessary information – what workable solutions to try, what settings to check, and so on. Usually, you’ll obtain a reply within no more than thirty minutes, which suggests that waiting for hours on end or even for more than one day to get assistance is something out of the question. Our 1-hour response time guarantee is valid for any question that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk staff reps will be at your service at all times and they will reply to any support ticket that you send through our web hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed regardless of whether you have a general question about your semi-dedicated server or you face some complication and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time it is, we will be there to assist you, as we’re available 24x7x365 to cope with any billing, technical or general issue. In case you get in touch with us about anything that’s within our power, we will resolve it before we get back to you, which implies that you won’t have to wait for hours or even days while the problem lingers. If there’s something that you need to do on your end, we will give you the needed details – what possible solutions to try out, what actions to take, etc.