Although this is not the mainfactor to recognize a dependable cloud website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you aren't using the services of a one-person service provider and that you will be able to reach someone if you need support. The phone support for web hosting services may range from common to experienced, so the problems that can be resolved through a phone call differ depending on the particular provider. In most cases, these issues are more basic and feature billing or 1st level technical issues because more difficult tasks often require a support ticket where both you and the sysadmins can follow what is going on with a specific situation. However, having the option to phone call your service provider will save you lots of time and efforts for the multitude of small things which will eventually appear when you manage your hosting account.

Phone Support in Cloud Website Hosting

Because we have live telephone support 14 hrs every day, you'll be able to contact us and talk to one of our customer support agents to learn more about any of the cloud website hosting that we provide and make sure that our servers match the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on 3 different continents and you are able to call the one closer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you'll be able to phone us about general and billing issues, and even about some technical ones. If the situation is strictly technical or it can take more time to analyze, you'll have to use our ticketing system, that will allow both you and our technical support crew to monitor the info provided by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any queries about the semi-dedicated server plans that we supply. Whether you want to know more about the packages, you have a billing issue or some general problem, you can just give us a call. Although some more complex troubles may need a ticket so as to give some time to our technical support team to investigate, we're able to assist you with various technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have an international number where you'll be able to contact us.