Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Ticket Response Guarantee

  • Every help request you submit to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your support ticket or email needs additional assistance from a system administrator, we will forward it and leave a comment to let you know that your case is being worked on. If you make use of the Administration Services package, all of the server administration services included there will be executed at a time of your choosing.

  • Top quality support service
  • A Premium Tech Support Service

  • Should you require any assistance with the Web Site Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server for you, do not hesitate to touch base with our client support team at any time via the ticketing system. Plus, in case you require assistance managing your dedicated web hosting server, you can make use of our Administration Services package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and restarting services, backup hard drive storage space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Site Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its features is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of educational articles also video versions which show all the actions that you can perform in a highly illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.